Managed Services
Managed Services
We give you direct access to an Adelaide-based Service Desk that’s available from 8am to 6pm every business day. Outside of these times, we’re still contactable via electronic paging to lend a hand when you need it most.
Improving your business operations through outsourcing of day-to-day management of all or part of your IT services – devices, virtual servers, data backup and recovery, and system security.
What makes our Service Desk different is that our industry certified engineers have been specifically trained to resolve many common technology problems without involving a cast of thousands with nobody owning your issue. Our other secret is that our senior engineers and architects are closely connected to facilitate rapid escalation, case transfer, and action around multifaceted problems.
Managed Services vs Pay-as-You-Go (Ad hoc) Support
Every organisation has a different risk profile, operational budget, and preference – we have tailored our offerings to ensure timely and relevant coverage.
Managed Services
Our Managed Services Agreement provides you with peace of mind that proactive maintenance and preventative activities are periodically undertaken. This model is akin to having your car routinely serviced under an agreed schedule where baseline activities and costs can be fixed.
Under a Managed Services (maintenance) agreement We –
- Routinely inspect your Technology platform (if hosted on-premise) to ensure that key physical hardware components – servers, data storage, uninterruptible power supply (UPS) units, backup devices, and networking switches – are operating at peak efficiency.
- Regularly patch your servers (whether hosted on premise or the Cloud) with the latest updates to close-out security vulnerabilities and improve stability.
- Electronically monitor resource consumption – such as processor, memory, and disk usage – to identify trends that may require the repositioning of future plans or changes to the behaviour of software or user activities.
- Provide you with a report, at scheduled intervals, that summarises tasks conducted as well as recommended actions for the future.
- Manage technology issues you raise with us, or we electronically detect, via a Service Level Agreement whereby we commit to response and resolution objectives.
Pay as You Go Support
- When something goes wrong, you can phone, text or e-mail our in-house Service Desk where your problem is addressed on an agreed time and materials rate. In other words, you contact us when you need us.
- If you’re a small organisation without any formal in-house Technology expertise, you probably don’t have a server room full of equipment that needs tending – Pay as You Go Support is your perfect fit.
- It is also ideal for situations where your internal Technical support staff are unable to resolve an issue due to existing workloads, unavailability, or technical complexity.
With No lock-in contracts you still have full access to the Service Desk and our team. We also offer discounts for prepaid purchase of block hours.
Our Results
We continue to help some of South Australia’s biggest brands find the answers to their Growth questions and always exceed their expectations along the way. Our plan is to continue to be part of the success of all our clients.
Trakgene
Trakgene is an SA owned and developed market leader of clinical genetics information management software.
Shaw and Smith
Connectivity, the catalyst for change. Loftus worked with Shaw and Smith to determine the most appropriate and practical way to deliver the best connectivity solution.
Weber
Customer service is in the company’s DNA , so much so that Weber has been voted best BBQ seven years straight by Choice magazine.
Trakgene
Trakgene is an SA owned and developed market leader of clinical genetics information management software.
Shaw and Smith
Connectivity, the catalyst for change. Loftus worked with Shaw and Smith to determine the most appropriate and practical way to deliver the best connectivity solution.